Changing plan
Changing your IPTV plan
Households change shape faster than annual subscriptions do. Somebody moves in, a spare room gains a television, or the second stream you were sure you needed turns out to sit idle for eleven months. Moving between one, two and three screens should cost the difference and nothing more, take effect the same afternoon, and leave the date your year ends exactly where it was.
Screens are the only thing separating the three plans, so changing plan means adding or removing simultaneous streams and nothing else. An upgrade part-way through costs the gap between the two annual figures, charged only across the months still to run, and it is applied the same day on your existing login without moving your end date. A downgrade costs nothing and returns nothing: unused months do not become cash, though they can sit as credit against the following year if you raise it before that payment is due.
One, two or three streams at once
Identical channels, identical picture, identical everything else. The only question a plan answers is how many people can watch different things simultaneously.
The three plans, and the single thing that separates them
Most subscription ladders are built to make the middle rung look inevitable: a feature withheld at the bottom, a quality cap that quietly bites, a library that only opens further up. None of that applies here. Every channel, every on-demand title and the same picture quality land on all three plans. There is no premium tier holding anything back, and there never will be one, because the moment a plan starts carrying different content the price stops being about your household and starts being about what can be withheld from it.
What the plan governs is concurrency. A single screen at €59 lets one stream run at a time. Two screens at €89 allow two rooms to disagree. Three screens at €119 cover a full house watching separately. Split twelve ways, the entry tier lands near €4.92 a month, if a smaller number is easier to picture. Registering the service on more devices than your plan has streams costs nothing whatsoever; the limit only appears when several of them try to play at the same moment.
That structure is what makes a mid-term change simple to price. Nothing has to be migrated, no content is being unlocked, and no account is being rebuilt. A number changes. The full list of what every plan carries sits on the price list, and the channel line-up is the same document whichever tier you are reading it from.
A fair mid-term upgrade has one shape. You take the difference between the annual price of the plan you hold and the annual price of the plan you want, then you pay that difference for the part of the year still ahead of you. Five months left means five twelfths of the gap. Three weeks left means almost nothing. The service you already paid for is not repurchased, because you already own it.
Put numbers on it. Moving from €59 at one screen to €89 at two, with five months of the term remaining, costs five twelfths of the distance between those two figures — a sum most people are surprised by in the direction of relief. The same method applies stepping from two screens to three, or jumping straight from one to three, and the further into the year you are the smaller it gets.
What should never happen is the alternative you will meet elsewhere: an upgrade treated as a brand new twelve months at the higher price, with the remainder of the term you already bought written off as the cost of changing your mind. That is not a plan change, it is a second purchase wearing its clothes, and it is why people put up with a stream shortage for months rather than ask. Here the end date does not move, the login does not change, and there is no fee for the act of changing anything.
+ more Going the other way is less generous, and pretending otherwise would be an odd way to run a page about honesty. A twelve-month term is priced as a block precisely because it is bought as a block, so handing back two of the streams in month seven does not release five months of money. Nothing arrives on your card. If somebody promises you that arrangement, look closely at what their headline annual figure had to be inflated to in order to fund it.
What a downgrade can do is two things. It can take effect at the end of the term, which simply means you renew onto the smaller plan and pay the smaller figure from that day forward. Or, if you would rather hold fewer streams immediately, the unused difference can be carried into the following term as credit, so long as it is flagged ahead of that payment rather than afterwards. The refund policy holds that in writing, alongside the situations where money genuinely does come back.
There is also the option nobody thinks to mention. If the plan is too big because the household shrank rather than because the service disappointed, dropping a tier at renewal is the natural move and costs nothing to arrange — see how renewal works. And if the answer is that you want none of it, that is covered without argument on the page about stopping.
Our twelve months against the two things people usually compare it to
Channel lists look broadly alike wherever you look. What actually differs is the shape of the commitment: how many times you are charged, what is held afterwards, and how much effort walking away takes.
| ★ Clearest terms IPTVSubscribe | Unnamed IPTV sellers | Cable and satellite | |
|---|---|---|---|
| Cost per month across the year | €4.92 | €4–14 | €45–80 |
| Times you are charged in a year | Once | Twelve or more | Twelve, plus add-ons |
| Card left on file afterwards | None held | Usually held | Held as standard |
| Renews without being asked | Never | Often | Automatically |
| Price readable before contact | Quote in chat only | Intro rate only | |
| Sport and the big fight nights | Inside the year | Charged again | Extra bundle |
| True 4K rather than upscaled SD | Rare | Top tier only | |
| Holds together on a busy evening | Drops out | Throttled | |
| Runs on kit you already own | Some of it | Their box, rented | |
| Gap between joining and watching | About 5 minutes | Whenever they reply | An installation date |
| Minimum term you are tied to | None | None | 12–24 months |
| What leaving involves | Doing nothing at all | Chasing a stranger | A retention call |
One figure, and it buys the lot: every channel, the sport as it happens, the ticketed fight nights, the whole on-demand shelf. There is no equipment on loan, no feature held back for a dearer tier, and no forgotten renewal date waiting to take another payment in month eleven.
Every move, priced and dated
Four changes cover everything anyone asks for. Read the last column first, because the fear that stops most people asking is that a plan change quietly restarts their year.
| The move | What it costs | When it takes effect | What happens to your end date |
|---|---|---|---|
| One screen up to two | The gap between the two annual figures, charged only across the months still to run rather than as a fresh twelve. | The same day, normally within the hour, on the login already sitting in your player. | Untouched. The date you were already working towards is still the date. |
| Two screens up to three | The gap between those two figures, prorated over the remainder in exactly the same way. | Same day. Nothing is reinstalled, no credentials change, and streams already running are not interrupted. | Untouched. |
| One screen straight to three | The full distance between the entry figure and the top one, again only for the months left. | Same day. The extra streams are usable the moment the change is applied. | Untouched. |
| Down to a smaller plan | Nothing to pay. Nothing comes back in cash either, because the months in question were bought as a block. | At the end of the term by default, or straight away if you would rather hold fewer streams now. | Untouched. Flag it ahead of the following year and the unused difference can be carried into that term as credit. |
Proration is worked from the whole months left on the term, so a change made a few days into a month is not counted against you. No administration fee attaches to any row above. A plan change either costs the difference or it costs nothing.
The extra tiers add screens. They do not add channels.
One screen or three, the library sitting behind the login is identical. Nothing is held back for a sport add-on, no channel pack appears halfway through, and nobody messages in month six suggesting an upgrade. There is also no stored card with a renewal date pencilled against it, because there is no stored card.
- Around 28,000 live channels, European and English-language alike
- 300,000 or so films and complete series, restocked every week
- Live sport and the pay-per-view nights, already inside the year
- True 4K next to Full HD and HD, never SD stretched to fill a screen
- A guide that works, with catch-up across the busier channels
- Servers built for peak load, published uptime of 99.9%
- Smart TVs, Apple TV, a Fire TV Stick, iPhone, Android, Mac and PC
- The login lands within minutes of the funds clearing
- One charge for twelve months — nothing is ever taken automatically
- Refund terms written out and readable before you commit
The asymmetry, and what to do about it
Upgrading is cheap, instant and reversible in the sense that matters. Downgrading is free but not retrospective. Those two facts point in the same direction and it would be dishonest not to say so out loud: the risk sits entirely on the side of buying too much at the start. A household that guesses low can fix it in an afternoon for the price of the gap. A household that guesses high has bought streams it will spend the year not using.
Upgrading costs the difference. Downgrading costs the months you already bought. So the cautious purchase is the small one, which is the opposite of what most price lists are built to encourage.
The practical advice follows on its own. If you are genuinely torn between two tiers, take the lower one and let the year tell you the answer. If the household hits the limit twice in the first month, you have learned something concrete for the cost of a partial upgrade. If it never happens, you have saved the difference and lost nothing. This is also why the desk will talk you down a tier when the description of your household does not justify the one you asked for — an upgrade is a two-minute conversation later, whereas a refund for streams you never used is not a thing that exists anywhere.
The one case that breaks the rule is a household that already knows what it is. Three adults who watch separately most evenings should not spend a year discovering that; they should start on three screens and stop thinking about it. Guessing is only useful when you actually do not know.
Start by separating two things people routinely merge. Devices are not streams. You can put the details on the television, the stick behind it, a tablet, a laptop and two phones without the plan noticing, because registering a device costs nothing and is not counted. The plan only has an opinion when several of those devices want to play something at the same moment. Anyone paying for a second screen so that a second television exists in the house is paying for something they already had.
Then count collisions rather than people. Think back over the last month and total the evenings where somebody actually wanted to watch and could not, because the stream was already in use elsewhere. Two or three of those and a second screen has justified itself. None at all, and a bigger plan buys you a number on an invoice. The signal is unmistakable when it happens: the picture refuses to start and the player reports that the connection limit has been reached, which is the account working as designed rather than a fault.
Two patterns are worth watching for specifically. The first is the commute — one person watching on a phone away from home while the television is in use counts as two streams even though it feels like one household. The second is live sport on a weekend evening, which is when a single-screen house discovers exactly how single-screen it is. If either describes you, the two-screen plan is the tier most people end up on, and the setup guide covers registering the same account across several devices without confusing any of them.
Making the change
Four steps, of which one involves paying anything and only when you are moving up. There is no form, no account portal, and no waiting for a billing cycle to turn over.
The difference, the months it is calculated over and the confirmation that your end date is unchanged. All three in one message, before anything is paid.
Card, Apple Pay, Google Pay, PayPal or cryptocurrency, exactly as with the original order. Nothing is stored afterwards and no new term is created.
Start something on two devices at once and confirm both hold. If a downgrade was what you asked for, check the smaller limit is what actually applied.
Questions about changing plan
Keep reading
One screen
A single stream, as many registered devices as you like, and the lowest annual figure on the list.
See the entry plan →Two screens
The tier most households upgrade into, and the one worth reaching for when evenings collide.
See the two-screen plan →Three screens
For a house that genuinely watches separately, with nothing withheld from the smaller plans.
See the three-screen plan →Changing tier at renewal
The free moment to move up or down, and what the second year is quoted at.
How renewal works →Stopping altogether
Why leaving needs no action, and what happens on the last paid day.
How to stop →Arriving from elsewhere
Picking a screen count when you are moving across from another seller mid-year.
Move across →What a twelve-month subscription actually commits you to
Pick the number of screens, settle the year in one go, and read the login back in the same chat a few minutes later. Card, PayPal, Apple Pay, Google Pay or cryptocurrency — and once it clears, nothing of yours stays behind on file.
- The figure is published before anything is asked of you
- One charge for the year, never taken automatically
- Card, PayPal, Apple Pay, Google Pay or cryptocurrency
- The login arrives minutes after the funds clear
- Around 28,000 live channels and 300,000 on demand
- Live sport and the big fight nights carry no surcharge
- Up to 4K on Firestick, smart TVs, Apple TV and phones
- A named person to chase the day something stops working
≈ €4.92/mo · one charge · it lapses at month twelve unless you ask for another year
Three messages, one chat window, and the year is under way
There is no contract to sign, no account to create and no direct debit to authorise. You say how many screens the household needs, the desk sends the total, and the login comes back in the same thread. What begins there runs for twelve months and then simply stops.
Twelve months in, here is how it went
Notes from households in Ireland, the UK, Australia, Canada and the United States, all of them about the parts that only show up over time: what the year actually delivered, what happened at month twelve, and how leaving or staying was handled.
Month twelve came and nothing happened
That was the whole test for me. The year ran out, the login stopped, and no charge appeared anywhere. I sent a message a fortnight later and started a fresh year because I wanted to, not because a reminder frightened me into it.
Changed plan in March without a fight
Started on one screen and realised by spring that two of us wanted different things on at once. One message, a small difference to make up, and the second stream was live the same afternoon. No new contract, no reset year.
They talked me out of the bigger plan
I asked for three screens and was asked, plainly, how many televisions were actually going at once. The answer was one. They sold me the smaller year instead. That is the reason I am writing this at all.
Moved across without paying twice
I had four months left with a seller who had stopped replying. They set the new year running immediately and told me not to expect anything back from the old lot. Blunt, but at least it was true.
Fifty-nine euros, one line, done
One entry on the statement for the entire year. No small monthly charge slipping past unnoticed, no card sitting on file somewhere waiting for a date. I know exactly what it cost because I only ever saw it once.
I asked how to cancel before I joined
Straight answer: let it run out and stop replying. Nobody read me a retention script or pretended there was a form somewhere. A service willing to say that out loud is one I trust with a year.
A hundred and nineteen euros for the house
Three screens, twelve months, and everybody stopped arguing over the remote. Two teenagers, a tablet, the television, and a single figure I could point at when anyone asked what it was costing us.
Broke on a Sunday, fixed on a Sunday
One channel went down mid-evening. I messaged expecting to hear back on Monday and had a working stream in under ten minutes. Support that keeps turning up for the whole year is most of what you are subscribing to.
Second year was entirely my decision
Nothing was taken between the two. I sent a message, paid the same figure again, and every favourite and setting was still exactly where I had left it. That is how renewing should feel.
No account, no password, no upsell
There is nothing to log into on the site, which unnerved me at first and then made complete sense. One conversation, one login for the players, and not a single message across the year trying to sell me a bigger tier.
Put the hard questions before you subscribe
Twelve months is long enough that guessing is a bad idea. Open a chat and ask the difficult things first: what the year actually carries, what happens if you want a different number of screens in March, what month twelve looks like, and how you stop. Use whichever of these two apps is already on your phone.
WhatsApp +1 (501) 701-2848
Straight to somebody who can answer. No account, no ticket number, no queue to sit in.
Desk open · most replies land inside five minutes Message us on WhatsApp →Telegram @tvelitesupport
If Telegram is where you already are, use it — the same people reply, with the same answers.
Message us on Telegram →