Working notes

Notes on committing, and on stopping

Pieces about the shape of a subscription rather than the pictures inside it: what a year binds a household to, how a renewal is supposed to run when nobody holds your card, what a mid-term change should cost, and what leaving looks like from the inside.

One narrow subject gets covered here: the agreement, from the day it starts to the day it stops. Not what a subscription costs — the price list settles that — but what twelve months binds a household to, what a renewal ought to involve where nothing renews on its own, and how a seller behaves during the week somebody tries to leave. New to the site? Start with the renewal page or how stopping works.

Why the archive is this narrow

A blog comes as standard with almost every site selling television over a broadband line, and the contents rarely vary: buffering explained, Ultra HD explained, a channel total nobody can check. Practically none go near the shape of the agreement. That is not a question of editorial taste. The term is the last part of the arrangement a household can still walk away from, and a seller with something to conceal would far rather it were examined afterwards.

So the term is what gets written about here. What twelve months binds a household to, and what it deliberately leaves alone. What happens on the final day, and whose job it is to mention that the day is coming. What a change of plan halfway through ought to cost, and what it costs when somebody is being opportunistic about it. How to move between sellers without paying two of them for the same fortnight. Anything too narrow, or moving too quickly, to sit in a permanent guide lands here instead.

Four rules every piece is checked against

Every draft clears the same four before it goes anywhere. None of them is sophisticated. Between them they are more or less why the site exists.

State how long it lasts.

A piece describing a service without naming the term has described half of it. Everything here names the length, names what brings it to an end, and says whether anything carries on once a household stops paying attention.

Give the exit the same care as the entrance.

The useful question is never how easy something is to start. It is what day three hundred and sixty-six looks like. Where an exit is clean the piece explains why; where one has been made awkward on purpose, that goes in the same paragraph.

Admit that we sell a subscription.

Money is earned here, and the sentence conceding it belongs inside the article rather than underneath it in grey type. It is also why our own term, our own renewal number and our own exit are published: a site arguing about how commitments should be written ought to be the easiest one anywhere to hold to its own.

No horror stories, no impossible prices.

Frightening somebody into committing is the laziest move available in this category. Advertising a figure that could not keep a support desk staffed past February is the second laziest. Neither helps a reader decide anything at all.

The six subjects that keep returning

Six subjects keep returning, and the archive is arranged around them. Overlap is constant, and a decent piece generally sits across two of them, but as a map it works.

What a year actually binds you to

The gap between a term that stops and a term that keeps going unless somebody intervenes, why so few sellers spell out which of the two they are selling, and the two sentences that settle it while the money is still yours.

Renewing when nobody holds your card

How month twelve is meant to work in an arrangement with no standing authority behind it: when a reminder ought to reach you, what the quote should say, and how to avoid paying two sellers for the same fortnight.

Leaving, and what leaving should cost

The retention maze, the cancellation form that only opens on weekdays, the offer that materialises the second somebody says no. What a clean exit looks like, and how to recognise one designed badly on purpose.

Changing plan mid-term

Adding a screen in month five, dropping one in month nine, and what an honest prorated difference looks like written down. Also the version where a seller quietly restarts the twelve months while nobody is watching.

Moving across from another seller

Running two subscriptions in parallel is the commonest way households lose money in this market. Timing a handover properly, what to confirm in writing beforehand, and why nothing ever needs posting back.

The first hour of a new term

What ought to land once a term begins, how quickly it ought to land, and the point at which a delay stops being a queue and starts being something worth chasing down the other channel.

How a piece gets written here

Every piece begins with a question that reached the support desk from a real household. As a bar it is low and as a filter it is excellent, because it points the archive at genuine curiosity instead of whatever a keyword tool happens to be pushing. Three people asking inside a fortnight what happens on the last day of a term is a piece.

After that comes the slow, unglamorous part. Terms get read end to end instead of summarised from memory. Where a seller publishes its own notice period or renewal wording, we quote it and date the quotation. Where no such wording has been published, which in this market is the common case, the piece records that rather than inventing something readable. Assertions about hardware and bandwidth are checked on unremarkable equipment across an unremarkable connection.

Then it gets signed. Each piece carries a byline leading to a profile setting out what that person covers, which is a modest thing and still beyond most of this industry.

What you will not find here

No league tables of channel totals, because the numbers resist verification and everybody inflates them in the same direction. No reviews of services that cannot be tested here from one end to the other. No affiliate round-ups dressed as impartial rankings — where something gets recommended, the commercial relationship is stated in the body of the piece rather than in small type beneath it.

Two genres this category adores are also avoided. One is the cautionary tale written to hurry somebody into committing. The other is the promise of a figure so low that no support desk could survive on it past February. Neither helps anybody. Where a figure looks impossible, the interesting question is what twelve months of supplying it costs whoever is offering it, and that is the angle preferred here.

Who writes it

3 people, each with a fixed beat: editorial standards and disclosure, the far end of a term and everything around it, and the practical stretch once a subscription is live. Their profiles, and the standards each of them works to, are on the editorial team page.

Start here while the archive is still thin

The weight is carried by the standing guides, which are updated in place rather than replaced. How subscribing works walks the arrangement from a first message to a working stream, and what a subscription includes sets out what a term opens and where its edges fall. Renewal and stopping handle the far end of a year; changing plan and moving across handle the middle; country by country covers local detail. Setup and channels answer the two questions the desk fields most, the FAQ is the quickest route through everything else, and anybody preferring subscribers to sellers should read the reviews page.

Keeping up with it

New work appears at the top of this page, so a bookmark is the entire subscription mechanism. There is no mailing list and none is planned: keeping an email address we have no use for cuts against the same instinct as the privacy policy. Think your question deserves a piece of its own? The contact page reaches the desk that decides what gets written next, and about explains why the site argues the way it does.

The terms, since you are here

Three plans, three annual figures on open display, a single payment and an empty file at the end of it — with both the renewal number and the exit spelled out before anything is agreed.

What one subscription puts in front of you
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Live channels
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Films and series
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Households subscribed
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Published uptime