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The first hour

What arrives when a subscription starts

The practical stretch at the front of a twelve-month term. What the desk sends back, how long it takes to get there, the sequence for every common device in the house, and the checks that settle a picture refusing to behave.

A term opens with a message, not a parcel. Credentials, the name of one app and a short sequence of steps land in the same chat somewhere between five and twenty minutes after the money settles. Cards and wallets clear on the spot; cryptocurrency waits on confirmations, and a busy chain can stretch that wait out to forty minutes. Nothing ships, nothing is posted, and there is no account here to activate. From there this page covers the rest: seven kinds of hardware households really own — streaming sticks, smart panels, Apple TV, the Android family, iPhones and iPads, laptops and MAG boxes — plus what each stream demands of a connection, and nine checks for a picture that keeps stalling.

Pick your device

Tap whatever is sitting in the room and land on its steps, or skip ahead to the bandwidth figures and the fault-finding list underneath.

Fire TV Stick Most common Smart TV No extra box Apple TV Tidiest Android Boxes and phones iPhone & iPad Quickest Mac & PC Prove it here MAG box Tied to the box Speeds & Wi-Fi What a line needs Fix buffering Stalling picture

The message that starts the twelve months

There is no download at the beginning of this. There is a message. Credentials get assembled by hand once the payment settles, then posted back into the identical WhatsApp or Telegram conversation the questions were asked in. That is why a term opens inside a chat window and not in an inbox, on a dashboard, or through a delivery slot. Four things arrive at once, and none of them deserves skimming.

  • Credentials. A server address paired with a username and password, or one playlist link carrying the lot.
  • A single app, by name. Never a menu of options. What suits an LG panel is wrong for a streaming stick, and a bad guess writes off an evening.
  • Instructions for that hardware. Sequenced against the model you described, rather than a universal page that ends up fitting nobody.
  • A person at the other end. Same thread, same desk. Menu on your screen not matching step three? Say so, and somebody stays until a channel plays.

Those twenty minutes of waiting are worth using. Install the player while you wait, because installing is the slow half of this and needs nothing from us. Keep one conversation running as well: opening a second under a different handle is the surest route to making a completely traceable order look lost, and the delay lands on whoever opened it.

Still deciding? Most of what follows can be checked in advance, and the device sections together with the bandwidth table settle it. Anything out of the ordinary — a panel from 2014, a box with no name printed anywhere on it — is a question for before the term rather than after. The price list is not going anywhere.

Nothing else needs buying after the subscription

Whatever you already own will do. A television bought any time in the last decade, the stick plugged into its side, a tablet, a handset, whichever laptop happens to be nearest. Put the login on every one of them if it suits you — what the plan limits is how many play together, not how many devices hold the details. Nothing is rented out, no box is added to the total, and there is no deposit to leave behind.

Samsung TV
LG TV
Any smart TV
Apple TV
Fire TV Stick
Google TV
MAG box
iPhone & iPad
Android
Windows
macOS
Kodi / VLC
An Xbox works, so does a Roku, an Nvidia Shield or a Chromecast — and very little else with a screen is left out

Fire TV Stick

Where most subscriptions land · 6 steps

Ask a hundred households what is plugged into the back of the television and the answers skew heavily one way. The stick is inexpensive, any set with a free HDMI port accepts it, and the operating system underneath is Android, which opens up the widest selection of players anywhere on this page. Every generation functions. Heavier channels have more room to breathe on a 4K model than on a first-generation unit, though neither model is the reason a picture falls apart. Worth saying before step one: the subscription does not live inside the stick. Lose it down the back of the sofa for good and the same credentials sign in on whatever replaces it.

1
Switch on installs from outside the store The toggle hides in Settings, under My Fire TV, then Developer Options, phrased there as apps from unknown sources. On older units Developer Options stays invisible until you open About beneath My Fire TV and click the device name seven times in a row.
2
Download the exact player you were sent Either from the Amazon search or by the sideload method described in your message. Any download code needed travels in that same message, picked for the generation of stick you own. Codes are generation-specific, which is why publishing one on a web page would be useless.
3
Key in the credentials The usual arrangement is a server address, a username and a password; a minority of players want a single playlist link doing all three jobs. Yours is specified in the message. Paste wherever the stick permits it, because reading characters off a phone held at arm length invites mistakes.
4
Do not touch anything during the first sync On opening, the player pulls down every channel and about seven days of listings. Two quiet minutes is all it needs. Killing the app midway through is what leaves a guide sitting empty afterwards.
5
Build a favourites list on night one Tens of thousands of channel names is not a television service until somebody spends ten minutes flagging the forty that matter. Households skipping this describe the list as unusable; households doing it never mention the size again.
6
Remember what the plan actually limits Nothing stops the app going onto every screen in the building. The limit counts streams running in the same instant, so on a one-screen term whoever presses play second is the one who finds themselves locked out.

Smart televisions from Samsung, LG and the rest

Nothing plugged in · 4 steps

Sets built from about 2016 onward by Samsung, LG, Sony, Philips, Hisense or TCL will usually manage this unaided, no box required. Tizen powers the Samsung panels, webOS the LG ones, and virtually every other manufacturer went with Android TV or Google TV, which is to say the Android experience some households still buy separate hardware to reach. Fair warning: a couple of the panel-native players ask a small one-time unlock fee of their own. That goes to whoever wrote the app and has nothing to do with the term you agreed. Flag it in the thread and a free option for your model comes back.

1
Find the store built into the set Called Apps on Samsung, the Content Store on LG, and the Play Store on anything running Android TV or Google TV. One press from the home screen, using the remote already on the arm of the sofa.
2
Install only the player named for that panel Options are thinner here than on Android, because Samsung and LG allow only what has passed approval for the model in question. That constraint is exactly why one app gets named for your set instead of a menu being published for everybody.
3
Register a device key if the app demands one A handful of panel-native players refuse to load anything until a device key or MAC address has been registered against the playlist. Send the key through the thread; the binding happens at this end, and the step never comes round twice.
4
Sign in, then go and fix the picture menus Type the credentials, or let a bound playlist fill itself, and let the listings finish downloading before browsing. While the menus are open, kill motion smoothing and switch off eco mode. Both smear fast movement, and both belong to the television rather than to the stream.

Apple TV

Tidiest result · 4 steps

Everything about Apple TV is locked down, which helps in one direction and hurts in the other. Sideloading is impossible, so the App Store defines your choices. What sits in there, though, is dependable, the interface outclasses everything else described on this page, and the box never labours over a demanding Ultra HD stream. One or two players ask a modest one-time App Store fee, which Apple collects on the developer behalf; it is not a second charge arriving from this desk.

1
Take the named player from the App Store on the box Precisely the one your message specified. Support covers the current 4K unit and the older HD models alike, so an Apple TV abandoned in a spare room deserves a look before anybody buys anything new.
2
Use a phone to enter the link, never the remote Inside the app, choose to add a playlist or a provider, then open the Apple TV remote sitting in your iPhone Control Centre and type it there. Nearly every mistyped link on record came off the on-screen keyboard.
3
Turn the guide on, then sample three channels Certain players hold listings as an independent source that has to be enabled, so a populated channel list next to a bare guide points at exactly that switch. Then try three things: one live channel, one on-demand title, and one item from whichever country block motivated the purchase.
4
Hold on to the message Removing the app removes the credentials with it, and reinstalling means pasting the link a second time. Leave the conversation intact rather than tidying the chat away on the evening everything finally works.

The Android family: boxes, phones and tablets

Fewest restrictions · 5 steps

The loosest platform of the lot. Set-top boxes, Nvidia Shield, Google TV hardware, Chromecast with Google TV, phones and tablets all belong to the same family, and Android 7 upward will run it. Several players would do the job rather than only one, so treat the app named in your message as a recommendation rather than a rule: it is the one whose listings and favourites behave properly on the hardware you told us about.

1
Go through the Play Store where a listing exists Most recommendations are listed, reducing this to an ordinary install. Where one is not, your message includes a direct link and identifies the single permission to enable beforehand.
2
Choose whichever login format types quickest Either the three-part credentials or one playlist link will normally be accepted. What ends up on screen is identical, so let the remote in your hand decide which is less painful.
3
Supply a listings address if prompted Guide data usually arrives without anybody asking for it. Where a player wants its own source, that address is sitting in the message beside the credentials.
4
Sort out input before starting, not midway Typing a server address with a stock box remote is a genuinely miserable experience. Pair a phone remote app, find an air mouse, or plug in any spare USB keyboard before beginning rather than after patience has run out.
5
Lock it to wifi if data is metered Mobile networks carry this without difficulty, and Ultra HD will chew through an allowance quickly. Practically every player carries a wifi-only switch; flip it while you still remember the option is there.

iPhone and iPad

Quickest · 3 steps

Nothing here is faster to set up than an iPhone or iPad, and it quietly becomes the extra screen nobody planned for: a tablet leaning against the kettle, a phone on the last train home. Any reasonably recent iOS or iPadOS copes without fuss, and it is the least effortful way to prove a term is live before touching the television at all.

1
Take the named player from the App Store It installs free, and nothing inside it is waiting to be unlocked later.
2
Paste, do not retype Copy the link straight out of the chat and drop it in. Typos account for more failures at the first attempt than every other cause on this page combined, and a phone is the one device where nobody has to type at all.
3
Answer the local network question honestly iOS raises it so the app can hunt for an AirPlay or Chromecast target. Saying no leaves playback on the phone untouched. Casting to a television does function, though installing a player on the television beats re-encoding a stream and firing it across a room.

Mac and Windows PC

Proof it is live · 4 steps

Nothing confirms faster that a term really is live than a laptop, since a machine already carrying a media player needs no installation whatsoever. It also splits a problem cleanly in two: smooth on the laptop and broken on the television puts the fault somewhere inside the building rather than out on a server.

1
Test it in VLC before anything else Media, then Open Network Stream, then the link. A picture inside sixty seconds answers the only question worth asking in the first hour. Where a proper guide matters more than a quick answer, Kodi is the alternative.
2
Install a desktop build if the laptop is a permanent screen Windows and macOS versions exist for several players, complete with listings, favourites and catch-up. Your message identifies the one matching the machine you described.
3
Plug in before drawing conclusions Three rooms away from the router, a laptop proves nothing at all. Give it five minutes on a cable, then weigh the two readings honestly before assigning blame in either direction.
4
Count the laptop as a screen Running a stream on a computer consumes a simultaneous slot exactly as a television does. Test on a one-screen term while somebody is watching upstairs and one of you is going to be interrupted.

Portal set-top devices and MAG boxes

Bound by MAC address · 5 steps

These invert the whole process. No app is installed and no login gets typed anywhere. The box identifies itself by MAC address, and the binding happens at this end rather than yours. It costs a few extra minutes at the beginning and then asks nothing of anybody for years afterwards, which is why so many end up in a parent living room.

1
Find the MAC address It is printed on the sticker underneath, and the box lists it too: System Settings, then System Information. Look for six character pairs separated by colons.
2
Send it through the thread The address gets bound to the subscription and confirmation returns, generally within a few minutes. Nothing at all loads on the box beforehand, so this belongs at the very start.
3
Type the portal name and address character by character Settings, System Settings, Servers, Portals. One wrong character and the screen stays blank behind an error message that explains nothing, so paste instead of typing wherever the box allows it.
4
Reboot from the menu Not by pulling the plug, and not with standby. Channels and listings assemble while it comes back up, which is the moment the whole thing is confirmed.
5
Understand the trade-off, and what a move should cost One address, one box. Swap the box and the fresh address needs binding again: a message, and no charge for it. Being billed to move a subscription already paid for is a warning sign in itself. It is equally what makes a MAG box a bad travelling companion.

The player you already know will accept this subscription

TiviMate IPTV Smarters Pro IBO Player OTT Navigator Smart IPTV GSE Smart IPTV Perfect Player Televizo Kodi VLC Xtream Codes M3U · EPG + and most other players besides

Bandwidth, wifi, and the reply people dislike

Total up the complaints about every device above and the home network still outweighs the lot. It is also the least welcome half of any answer, because now and again the remedy involves moving furniture instead of changing a setting. Figures first; the contentious part comes after them.

What one stream needs

Picture quality Bandwidth per stream Where it applies
Standard definition 5 Mbps Archive feeds, television on for company, and phone viewing when wifi is out of reach.
HD 720p and 1080p 15 Mbps Home to most of the live list. Size the household against this row rather than any other.
4K Ultra HD 25 Mbps or more The Ultra HD group and the shelf sitting behind it. Fast movement wants the top of that band.
Every extra screen at once Add 10 Mbps Stacked onto whichever row applies, once for every stream running at the same moment.

Do the addition against your own house rather than trusting a number off a broadband bill. One Ultra HD screen alongside two HD screens wants something like 55 Mbps genuinely arriving, over and above whatever the household already has running. On paper nearly every package sold across Europe manages it. Surviving the journey to the television is a separate matter, and that is the one governing your evening.

The only measurement worth taking is at the television

Test on the device doing the watching, in the place it actually sits. A phone held near the router tests the router and nothing else. Those two readings often look nothing alike, and it is the second that counts: 500 Mbps at the front door reaching a back bedroom as 12 Mbps is a 12 Mbps connection so far as viewing goes. Under 15 at the set and the search stops here, because no option on any page below manufactures bandwidth that never showed up.

A cable outperforms a faster package

Run ethernet from the router to whatever is streaming and the picture improves more than any upgrade to the line would manage, for the price of a cable bought once. Wifi is radio shared with everybody: distance thins it, walls and floors swallow it, other devices waking up steal from it, and inside a terrace or an apartment block every router in range is fighting over the same channel. The slowdown at eight in the evening is not folklore.

Two things substitute where no cable can be run. Powerline adapters route the network through the mains and work well within one dwelling. A mesh node parked next to the television is the other. Each beats a router sitting two floors up, and each costs less than twelve months of putting up with the alternative.

Determined to stay wireless? Keep anything sharing a room with the router on 5 GHz, take the router out of whatever cupboard somebody shut it in, and be wary of extenders, which rebroadcast a signal by halving the throughput. Those three explain a very large share of the traffic reaching this desk.

What to check when the picture keeps stalling

Work down the list in sequence. Free and likely remedies sit at the top. Every step eliminates a possibility, and elimination — rather than one clever move — is nearly always what produces the answer.

1
Exit the channel and come back to it. The stream gets rebuilt from nothing. It reads as too obvious to write down, right up until you notice how many one-off freezes it clears at a cost of four seconds.
2
Sample three channels from three different groups. Everything branches here. If one stumbles while the rest hold steady, the fault is a feed on our side; report it and leave the house alone. Three stuttering together and the remainder of this list is written for you.
3
Stop everything else pulling on the connection. A console patching itself, a backup that chose tonight, another Ultra HD stream two rooms away. Pause them and reopen the channel. If the picture steadies, you have just measured what the line really delivers rather than what it was sold as.
4
Cut the power to the device, then to the router. The device first, and properly off rather than dozing. The router second, out of the wall for half a minute. Between them that clears a stick running short of memory and a router holding a stale route, which covers most pictures that were faultless a fortnight earlier.
5
Run a speed test on the device doing the watching. Where it stands, not from a phone parked beside the router. A reading under 15 Mbps at the television has answered the question, because no option inside any player conjures up bandwidth that is absent.
6
Beg a cable off somebody for five minutes. Failing that, take the device over to the router and plug it in at that end. Steady on copper and broken on wifi is a finished diagnosis. Powerline or a mesh node then turns the temporary answer into a permanent one.
7
Push the buffer setting higher. Nearly every player exposes a buffer or cache figure. A larger value costs a second or two before playback starts and hands the stream a reserve to draw on through a dip. On a borderline line the difference is real, not imagined.
8
Take the HD version instead of the Ultra HD one. When a 4K feed refuses to hold together, its HD twin generally will. Steady HD beats stuttering Ultra HD on any evening of the week, and stepping back up later takes one press.
9
Write up what you found, with the date the term began. The device, whether it is one channel or all of them, the figure measured at the television, and what changed once it was wired. Handed that, the desk begins at the cause rather than marching you back through an hour of work already done.

Better said before a term starts than partway through one: no seller alive can force a clean picture down a connection that will not carry it. A television genuinely seeing less than 15 Mbps is a problem to solve before twelve months get committed to anybody in this business, ours included. Same reasoning that keeps the uncomfortable material on the pricing page instead of somewhere nobody ever scrolls to.

Starting and setup questions

Starting a subscription

Three messages, one chat window, and the year is under way

There is no contract to sign, no account to create and no direct debit to authorise. You say how many screens the household needs, the desk sends the total, and the login comes back in the same thread. What begins there runs for twelve months and then simply stops.

Stage 1
Say how many screens
One room watching, or the whole household at once
Stage 2
Settle the twelve months
Card, PayPal, Apple Pay, Google Pay or cryptocurrency
Stage 3
The login comes back
About five minutes after the funds clear, in the same chat
Running the evening you subscribe Nothing renews unless you say so
Start a subscription Ask before you commit
Real people · any hour, any day of the year

Put the hard questions before you subscribe

Twelve months is long enough that guessing is a bad idea. Open a chat and ask the difficult things first: what the year actually carries, what happens if you want a different number of screens in March, what month twelve looks like, and how you stop. Use whichever of these two apps is already on your phone.

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When you are ready to start one

What a twelve-month subscription actually commits you to

Pick the number of screens, settle the year in one go, and read the login back in the same chat a few minutes later. Card, PayPal, Apple Pay, Google Pay or cryptocurrency — and once it clears, nothing of yours stays behind on file.

  • The figure is published before anything is asked of you
  • One charge for the year, never taken automatically
  • Card, PayPal, Apple Pay, Google Pay or cryptocurrency
  • The login arrives minutes after the funds clear
  • Around 28,000 live channels and 300,000 on demand
  • Live sport and the big fight nights carry no surcharge
  • Up to 4K on Firestick, smart TVs, Apple TV and phones
  • A named person to chase the day something stops working
See the plans — from €59/year Subscribing from another country →

≈ €4.92/mo · one charge · it lapses at month twelve unless you ask for another year

More on the same subject

What a year costs, once

Twelve months on one screen is €59, taken in a single payment — near enough €4.92 a month, and nothing stays on file.

See the plans →

What the year opens

The live list, the on-demand shelf, and an honest account of how far catch-up actually reaches.

See the channel list →

The long answer list

Thirty questions across committing, starting, changing plan, renewing and stopping, grouped to skim.

Open the FAQ →

Talk to somebody

Two messaging apps and an inbox, plus the details that let a single reply settle it.

Message support →

When nothing works

Which situations get money back, which do not, and how to ask without a quarrel over wording.

Read the refund terms →

Adding a screen later

What a mid-term move up ought to cost, how prorating works, and why nothing gets reissued.

Read about changing plan →
What one subscription puts in front of you
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